1. CPU usage can increase up to 80% because of the LMX Publisher Service.
2. After restarting the InTouch viewer, the CPU is still high and doesn’t decrease.
3. After restarting the InTouch viewer, the published Window in Wonderware Information Server doesn’t work (as if it still cannot connect to InTouch node).

The workaround is to end the process LMX Publisher Service in Task manager and restart the service from the Service panel, or reboot the Wonderware Information Server node.

• Select Interactive User option in the Identity tab of the Microsoft Excel Application Properties.
• Select the Used Default option in the Access Permissions section in the Security tab of the Microsoft Excel Application Properties.

To fix this, configure the mime type not for the entire IIS portal, but only for the ActiveFactory Reporting Website.

For example, if your data source is in the Pacific Time Zone, date times between 03/11/2012 2:00:00 AM and 03/11/2012 3:00:00 AM will be incorrectly interpreted because they do not exist in the Pacific Time Zone.

Here are two examples. Consider that:

• In the Pacific Time Zone, the Daylight Saving Time began at 03/11/2012 2:00:00 AM
• In the Central European Time Zone, the Daylight Saving Time began at 03/25/2012 2:00:00 AM
• The UseSourceTimeZone attribute is not configured. DateTimes in the data source are considered to be UTC.
• OverView converts DateTimes in its local time zone.

For example:

1. You click on the OverView link in Information Server Portal, the OverView application is downloaded from http://infoServerNodeName/OverView/OverView.application.
2. You paste in your web browser (or click a link someone has sent you by email) that reads http://infoServerNodeName/overview/overview.application. (no capital letters)

Another situation exist to generate this issue. After installing OverView from the OverView in Information Server portal, you try to start OverView by directly using the url and you use “localhost” instead of the Information Server node name.

In any case, you can always start OverView by either clicking on the OverView link on the Information Server portal or by starting OverView from the Windows Start menu.

1. Copy the Micrsoft.ReportViewer.Common.dll file from the Global Assembly Cache (GAC) folder of the SQL Server computer.
2. Paste the Microsoft.ReportViewer.Common.dll in the C:inetpubwwwrootwonderwareArchestrAReportsbin folder of the SQL Server computer where Wonderware Information Server is installed.
3. Run the printing.sql on SQL Server computer.

The Wonderware Information Server portal and InTouch View.exe are running on the same computer, and that computer is running a Windows Vista or later operating system. In this scenario, the Alarm Manager used by Wonderware Information Server to consume the alarms runs in Session 0, and another instance of the Alarm Manager used by InTouch View.exe to provide the current alarms runs Session 1. Because the SuiteLink Name Service (slssvc.exe) cannot register multiple instances with the same name, “AlarmMgr,” the first instance to be registered is the only one that communicates alarms. Therefore, the portal cannot retrieve current factory alarms that are generated by the InTouch software running on the local node.

To avoid this issue, run InTouch view.exe on a computer that is remote to the Wonderware Information Server portal computer.

On Wonderware Information Server node, if the ClientSide Setup window appears, enable Allow previously unused ActiveX controls to run without prompt option in the Security Settings of Internet Explorer.

By default, the above setting is enabled for the Local intranet and Trusted sites zones and is disabled for the Internet zone. If you face this issue, add this website to your trusted sites list in the Internet Options settings of Internet Explorer.

You must manually install the language packs for the Wonderware Historian Client product by running the setup.msi file in the appropriate subfolder of the following folder of the ArchestrA System Platform DVD: …ArchestrA System PlatformCD-HistorianClientsHistorianClientLang.

The WinXML Exporter may not correctly handle complex conditions for a color animation expression field.

While working on Japanese or Simplified Chinese operating systems, if you publish a trend from the Wonderware Historian Client to Wonderware Information Server, and then access it through the Wonderware Information Server portal, an error occurs and the resulting trend is empty. This happens when the name of the trend file contains Japanese or Simplified Chinese characters and you are using Internet Explorer version 6. To resolve this issue, upgrade Internet Explorer to version 7 or 8.

After opening a Windowset page by copying its URL and pasting it in a browser window, some of the buttons on that page do not function. An error message is displayed stating access is denied. Such functionality is not supported for this release of Wonderware Information Server.

If you publish an InTouch window (where the window is updating I/O tag data) to a local Wonderware Information Server node on the Windows Server 2008 SP2 operating system where Terminal Services are enabled, and then open the same window in Wonderware Information Server, there are no I/O tag data updates.

To work around this issue, if you intend to have Wonderware Information Server on a Terminal Services enabled system, make sure that the Terminal Services option is enabled and configured before installing Information Server.

1. Open the file C:InetpubwwwrootWonderwareAADataSvcweb.config in a text or XML editor.
2. In the system.ServiceModel section, locate the entry:
   <endpoint bindingConfiguration=”HttpNTLMBinding”
3. Change “HttpNTLMBinding” to HttpsNTLMBinding”
4. Save and close the web.config file.
5. Restart Internet Information Services (IIS) by doing the following:
   From a command line, type iisreset and press Enter.
6. Restart the ArchestrA LMX Publisher service.

Note: We do not recommend increasing the default number of sessions due to the resulting high usage of system resources.

To work around this issue, change the value of MaxThreadPoolSize in the AppSettings section of the web.config file. Do the following:

1. Open the file C:InetpubwwwrootWonderwareAADataSvcweb.config in a text or XML editor.
2. In the AppSettings section, locate the entry:
   <add key=”MaxThreadPoolSize” value=”350″>
3. Set the value parameter to the number of sessions you want per CPU.
4. Save and close the web.config file.
5. Restart Internet Information Services (IIS) by doing the following:
   From a command line, type iisreset and press Enter.
6. Restart the ArchestrA LMX Publisher service.

• Fill Style: Follow the fill style of each individual element in the group.
• Unfill Style: Follow the unfill style of the group.
• Fill Percentage: Follow the fill percentage of the group.
• Fill Direction: Follow the fill direction of the group.
• Fill Orientation: Follow the fill orientation of the group.

Example: Symbol S1 with the custom property CP1 is embedded in the Symbol S2. In Symbol S2, you cannot use the SetCustomPropertyValue function to set S1.CP1 to a value. To work around the problem, in symbol S2 create a custom property CP2 and override S1.CP1 with S2.CP2 in the Properties Editor. You can now use the SetCustomPropertyValue function to change the value of S2.CP2 which then also changes the value of S1.CP1.

1. RoundAnchor transforms to Round
2. SquareAnchor transforms to Square
3. DiamondAnchor and ArrowAnchor transforms to Triangle

The computer you are using the control or application on does not have access to the Internet. The problem occurs because of the way Windows validates digital certificates used in code signing, such as that used by ActiveFactory. By default, when a computer is connected to a network, Windows attempts to access the certificate publisher’s “certificate revocation list” (CRL) to see if the certificate being used has been compromised. When the computer has access to the Internet, this check typically takes less than a second. However, when the computer does not have access to the Internet, this check waits on a timeout for the attempt to fail, normally about two minutes. To work around this issue, go to the computer on which the ActiveFactory control or application is installed and configure the Internet Explorer security options so that the Check for publisher’s certificate revocation check box is not selected.

EXEC SYS.SP_GrantLogin ‘BUILTINAdministrators’.

After executing the stored procedure, you need to open the “BUILTINAdministrators” login properties and add it to the ‘sysadmin’ security role.

To rectify, use any one of the following workarounds:

• Change the database ownership to the logged user. Execute the following statement in SQL Query Analyzer after the restore operation.USE <DatabaseName>
  GO
  EXEC sp_changedbowner sqlUserName

  For example:

  USE SuiteVoyager
  GO
  EXEC sp_changedbowner ‘sa’ ;

• Select the SQL authentication mode to backup and restore the content.

1. Start Internet Explorer. On the Tools menu, click Internet Options. The Internet Options dialog box appears.
2. Click the Security tab.
3. Click Trusted sites or Local intranet.
4. Click Custom Level. The Security Settings dialog box appears.
5. Click the Prompt or Enable option for Download unsigned ActiveX Controls.
6. Click the Prompt or Enable option for Initialize and script ActiveX controls not marked as safe for scripting.

• A default Historian data source
• Installation of the Historian samples

To avoid this error, perform any one of the following workarounds:

• Start Internet Explorer using Run As Administrator command and navigate to the portal using the system administrator credentials.
• 1. Start Internet Explorer using Run As Administrator command with the credentials of the user who had configured the Information Server feature and type the URL http://localhost/reports/.
  2. Click Properties -> New Role Assignment.
  3. Type the System administrator’s user name and grant the roles by selecting the check boxes for the Content Manager option.

1. Install Wonderware Information Server with the ActiveFactory features.
2. Install a license by pointing to a license server without licenses for ActiveFactory and Active Factory Pro, but with ActiveFactory Web and ActiveFactory Pro Web licenses.
3. Logon on a client node with a user account different than the default Wonderware Information Server user.
4. Connect to Wonderware Information Server computer from a remote computer with a different user.

The license status on the Wonderware Information Server License Manager page shows the user logged onto the computer rather than the user logged onto the Wonderware Information Server computer. The reason for this is that the name of the user logged into the computer is used when named licensing is enforced.

1. Define an analog tag “tag0” and assign it a value 0. Replace the expression PI() with PI() + tag0.
2. Define a message tag “mtag0” and assign it an empty string. Add “mtag0” to the StringFromTime() and StringSpace() expressions.

1. On the Tools menu, click Internet Options. The Internet Options dialog box appears.
2. In the Temporary Internet Files group, click Settings. The Settings dialog box appears.
3. Click Every visit to the page.
4. Click OK to close the Settings dialog box.
5. Click OK.

1. Expand the Internet Information Services node.
2. Expand your computer name node.
3. Expand the Web Sites node.
4. Expand the Default Web Site node.
5. Right click the SuiteVoyager web site and choose Properties.
6. On the Virtual Directory tab click Configuration. The Application Configuration dialog appears.
7. Click the Options tab.
8. Increase the ASP script timeout value, for example 300 seconds.

1. On the Tools menu, click Internet Options. The Internet Options dialog box appears.
2. In the Temporary Internet Files group, click Settings. The Settings dialog box appears.
3. Click Every visit to the page.
4. Click OK to close the Settings dialog box.
5. Click OK.

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options. The Internet Options dialog box appears.
3. Click Languages. The Language Preference dialog box appears.
4. Click Add. The Add Language dialog box appears.
5. Select the appropriate supported language/country entry for the language you want to show: Chinese(China)[zh-cn], French(France)[fr], German(Germany)[de] or Japanese(Japan)[ja].
6. Click OK.
7. In the Add Language dialog box, move the selected language to the top of the Language list.
8. Click OK.
9. Click OK to close the Internet Options dialog box.
10. Restart Internet Explorer.